Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how SprintHub Central (SprintHub Central Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring you have a positive experience on our website. Please read this policy carefully to understand our practices regarding your data.

Who We Are

We operate a digital platform designed to support agile project management for teams across Central district offices in Hong Kong. Our services include sprint planning tools, retrospective methods, and collaboration features tailored for distributed and in-office teams. As the data controller, we are responsible for ensuring that your personal information is collected and processed lawfully and transparently.

Information We Collect

We collect various types of information to provide and improve our services:

• Account Information: Name, email address, company name, job title, and phone number when you register or create an account
• Usage Data: Information about how you interact with our platform, including pages visited, features used, time spent, and project activities
• Device Information: Browser type, operating system, IP address, and device identifiers
• Communication Data: Messages, feedback, and support requests you submit to our team
• Cookies and Tracking Technologies: Identifiers that help us recognize you and enhance your experience

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to our data practices through account registration or policy acceptance
• Legitimate Interest: To improve our services, ensure platform security, prevent fraud, and analyze user behavior for service enhancement
• Legal Obligation: When required by applicable Hong Kong laws, regulations, or court orders
• Contract Performance: To deliver the services you have requested and agreed to use

How We Use Your Information

We use your personal information for the following purposes:

• Providing and personalizing our agile project management platform and services
• Creating and maintaining your account securely
• Sending service updates, notifications, and support communications
• Analyzing usage patterns to improve platform features and user experience
• Preventing fraudulent activity and ensuring platform security
• Complying with legal obligations and resolving disputes
• Sending marketing communications (with your prior consent where required)

Data Retention

We retain your personal information for specific periods depending on the type of data and its purpose:

• Active Account Data: Retained while your account is active and for 24 months after account closure
• Contact Form Submissions: Retained for up to 24 months from the date of submission or last interaction
• Analytics and Cookie Data: Retained for up to 14 months from collection
• Server Logs and Technical Data: Retained for up to 12 months for security and troubleshooting purposes
• Backup and Archived Data: Retained for up to 36 months for disaster recovery and legal compliance

Once the retention period expires, we securely delete or anonymize your information unless we are required to retain it for legal or regulatory reasons.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal limitations)
• Right to Restrict Processing: Limit how we use your information in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt out of marketing communications and certain processing activities

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and personalize content. Cookies are small files stored on your device that help us recognize you on return visits. We use both essential cookies (necessary for platform functionality) and analytics cookies (to understand user behavior). You can manage cookie preferences through your browser settings. For detailed information about the cookies we use, please visit our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure authentication protocols, regular security audits, and restricted access controls. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and secure devices when accessing our platform.

International Data Transfers

Your information may be processed and stored in Hong Kong and other jurisdictions. When we transfer personal information internationally, we implement appropriate safeguards such as standard contractual clauses and adequate level of protection assessments to ensure your information remains secure and protected according to applicable laws.

Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers, such as cloud hosting providers, analytics platforms, and payment processors, who assist us in operating our platform. These partners are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose information when required by law or to protect our legal rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our platform after any modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority and Complaints

If you have concerns about how we handle your personal information or believe we have violated your privacy rights, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong. You can contact the PCPD for guidance on filing a complaint and for assistance in resolving privacy disputes. Submitting a complaint with the supervisory authority does not prevent you from pursuing other legal remedies.